Multi-Factor Authentication (MFA): Set Up Microsoft Authenticator on a New Device

Overview

If you've replaced your phone or changed your phone number, your multi-factor authentication (MFA) registration must be reset before you can use Microsoft Authenticator on your new device.

This article explains how to request an MFA reset and set up Microsoft Authenticator on your new device after the reset has been completed.

Key Information

• Your MFA registration must be reset by the IT Service Desk before you can register a new device.
• Install Microsoft Authenticator on your new mobile device before beginning the setup process.
• If your Northwood Tech account is already listed in Microsoft Authenticator, remove it before attempting to register the account again.
• A desktop or laptop computer is required to display the QR code during setup.
• You must have your current Northwood Tech password.

Prerequisites

Before you begin, you'll need:

• An active Northwood Tech account
• Your Northwood Tech email address
• Your Northwood Tech password
• A desktop or laptop computer with internet access
• A mobile device with the Microsoft Authenticator app installed
• An MFA reset completed by the IT Service Desk

Instructions

Install Microsoft Authenticator

If you haven't already, install Microsoft Authenticator on your new mobile device.

Sign In to MyCampus

1. Go to https://www.northwoodtech.edu/.
2. Click MyCampus.
3. Enter your Northwood Tech email address.
   • Student email example: jstudent1234@northwoodtech.edu
   • Employee email example: joe.employee@northwoodtech.edu
4. Click Next.
5. Enter your MyCampus password.
6. Click Sign in.
7. Continue selecting Next until the QR code appears.

Set Up Microsoft Authenticator

If this is your first time using Microsoft Authenticator:

1. Open the Microsoft Authenticator app.
2. Tap Accept.
3. Tap Continue.
4. Tap Scan a QR Code.

If you already use Microsoft Authenticator for another account:

1. Open the Microsoft Authenticator app.
2. Tap the + icon in the upper-right corner.
3. Tap Work or school account.
4. Tap Scan a QR code.

Complete Registration

1. On your mobile device:
   Scan the QR code displayed on your computer.
   
    
2. On your computer:
   Click Next.
   
    
3. On your computer:
   A two-digit number will appear. Remember this number you will need it for the next step
   
    
4. On your mobile device:
   Enter the two-digit number (from the previous step) into the Microsoft Authenticator app when prompted.
   Tap Yes, to approve the sign-in request.
   
    
5. On your computer:
   Click Done.
   

Your Northwood Tech MFA registration is now complete, and you should be signed in to MyCampus.

Troubleshooting

I recently changed my phone or phone number

Try the following:

• Verify you've requested an MFA reset from the IT Service Desk.
• Wait until you've been notified that the reset is complete before attempting setup.
• If you haven't submitted a request yet, include your Northwood Tech email address and any requested account information.

My Northwood Tech account is already in Microsoft Authenticator

Try the following:

• Remove your Northwood Tech account from Microsoft Authenticator before setting it up again.
• Verify you're removing only your Northwood Tech account.
• Follow the Multi-Factor Authentication (MFA): Remove a Microsoft Authenticator Account article if you need assistance.

The QR code won't scan

Try the following:

• Verify Microsoft Authenticator is open and ready to scan a QR code.
• Allow Microsoft Authenticator to access your device's camera.
• Increase your computer screen brightness.
• Move your phone closer to or farther away from the screen and try again.

I didn't receive the verification prompt

Try the following:

• Verify your mobile device is connected to Wi-Fi or cellular data.
• Open the Microsoft Authenticator app to check for a pending approval request.
• Make sure notifications are enabled for Microsoft Authenticator.
• Restart the Microsoft Authenticator app and try again.

I can't sign in to MyCampus

Try the following:

• Verify you're using your full Northwood Tech email address.
• Confirm you're entering your current password.
• Reset your password if you've forgotten it before attempting to register Microsoft Authenticator.

Need Additional Assistance?

If you're unable to complete this task or continue to experience issues after following the steps above, submit a request with the IT Service Desk.