Overview
The Secure Email Assistance service provides support for email security features and protections that help safeguard Northwood Tech email accounts and information. Whether you have questions about email security, need assistance with quarantined messages, are unable to receive or access an email, or encounter Safe Links or Safe Attachments protections, this service helps you understand and navigate Northwood Tech's email security tools.
Whether you need assistance accessing or understanding email quarantine, have questions about a blocked or missing message, encounter a Safe Links or Safe Attachments warning, or have another email security question, the IT Service Desk is here to help. This service serves as a central resource for questions and technical assistance related to email security features and helps ensure employees and students can safely and effectively use Northwood Tech email.
Select this service if you need assistance with:
- Email Security Features
- Email Quarantine
- Blocked Email & Attachments
- Safe Links / Safe Attachments
If you encounter a suspicious or potentially malicious email that you believe should be reported, please use the Report Spam or Suspicious Email service instead. Do not forward suspicious emails to the Service Desk; attach a screenshot when reporting them.
The IT Service Desk is committed to helping the Northwood Tech community safely use email security features and providing timely assistance when email protections affect access to legitimate messages or content.
Click Submit Request on the right side to get started.