Overview
The Desktop Support service provides assistance with the setup, configuration, troubleshooting, and day-to-day support of Northwood Tech computers and related technology. Whether you are setting up a new device, installing approved software, resolving computer issues, or improving system performance, this service helps ensure your technology is configured properly and operating reliably.
Whether you need assistance troubleshooting your computer, configuring a new device, installing approved software, improving system performance, or resolving issues with peripheral devices, the IT team is here to help. This service serves as a central resource for desktop support requests and helps students, faculty, and staff effectively utilize the technology needed to teach, learn, and work at Northwood Tech.
Select this service if you need assistance with:
- Computer Troubleshooting
- Device Setup & Configuration
- Software Installation
- Performance Issues
- Peripheral Device Support
Please provide as much detail as possible regarding your request, including the affected device, any error messages, the steps you have already attempted, and when the issue began. Providing complete information upfront helps us troubleshoot your request more efficiently and reduce the need for follow-up communication.
The IT team is committed to providing timely, reliable desktop support that helps students, faculty, and staff remain productive by ensuring their technology is properly configured, supported, and functioning as expected.
Click Submit Request on the right side to get started.