Overview
The Hardware Issues service provides support for diagnosing and resolving problems with Northwood Tech-owned computer hardware and peripheral devices. Whether you are experiencing equipment malfunctions, hardware failures, or performance issues, this service helps ensure your technology is functioning properly so you can continue teaching, learning, and working with minimal disruption.
Whether you need assistance with a desktop computer, laptop, monitor, docking station, keyboard, mouse, webcam, printer, or other college-issued hardware, the IT team is here to help. This service serves as a central resource for hardware-related inquiries and helps troubleshoot equipment issues, coordinate repairs or replacements, and restore functionality as quickly as possible.
Select this service if you need assistance with:
- Computer Not Powering On
- Hardware Malfunction
- Peripheral Device Issues
- Monitor or Display Issues
- Printer Hardware Issues
Please provide as much detail as possible regarding the issue, including the affected device, asset tag (if available), error messages, and the steps you have already taken. Providing complete information upfront helps us troubleshoot your issue more efficiently and reduce the need for follow-up communication.
The IT team is committed to providing timely hardware support and helping students, faculty, and staff maintain reliable technology that supports teaching, learning, and daily college operations.
Click Submit Ticket on the right side to get started.