Update Alternate Email or Phone Number

Enter the preferred alternate email you want associated with your account.

Alternate email should NOT a school email address. Examples of acceptable alternate emails should end with: @gmail.com, @outlook.com, @icloud.com, etc

Enter the preferred phone number you want associated with your account.

Use format xxx-xxx-xxxx

Enter as much detail as possible about your request. Detailed information helps us understand, process, and resolve your request more efficiently.

IMPORTANT: Please do not provide confidential information (Social Security Number, passwords, or credit card info) in your ticket. Tickets with this information will be deleted, and you will need to resubmit the request.

Attach any files, screenshots, or documents that may help us understand and process your request. If a file exceeds 200 MB, include a OneDrive link instead.

Select the role that best describes you, the person submitting this request. If you're requesting service on behalf of someone else, you'll be asked to provide information about the person receiving the requested service.

Select the primary campus or work location of the person receiving the requested service. For remote employees, select Remote. For online students, select the campus they are most closely associated with.

Enter the room number where the person receiving the requested service is located, if applicable.

Enter the Northwood Tech ID number for the person receiving the requested service. Providing an ID number helps us identify the correct individual and process your request more efficiently.

Enter the student's full legal name. This information is used to locate the correct student record and verify authorization before discussing the student's information.

Enter the student's alternate (personal) email address. This information helps us verify the student's record and communicate with them when appropriate. Do not use a school or .edu email address. Examples include @gmail.com, @outlook.com, or @icloud.com.

Enter the student's phone number. This information helps us verify the student's record and communicate with them when appropriate. Use the format xxx-xxx-xxxx.

If the student is under 18 years of age, indicate whether you have completed and submitted an Authorization to Release Information form. This helps us determine whether we can discuss the student's account with you.

Select your preferred contact method. We will use this method if we need additional information or clarification from you regarding this request.