General Questions

Enter as much detail as possible about your request. Detailed information helps us understand, process, and resolve your request more efficiently.

IMPORTANT: Please do not provide confidential information (Social Security Number, passwords, or credit card info) in your ticket. Tickets with this information will be deleted, and you will need to resubmit the request.

Attach any files, screenshots, or documents that may help us understand and process your request. If a file exceeds 200 MB, include a OneDrive link instead.

Select the primary campus or work location of the person receiving the requested service. For remote employees, select Remote. For online students, select the campus they are most closely associated with.

Enter the room number where the person receiving the requested service is located, if applicable.

Select the role that best describes you, the person submitting this request. If you're requesting service on behalf of someone else, you'll be asked to provide information about the person receiving the requested service.

Enter your 8-digit Northwood Tech ID number

Please provide the student's full legal name

Please provide the student's alternate email address. This information may help us identify the correct student record and contact the student if additional authorization is needed.

Examples of acceptable alternate email addresses should end with @gmail.com, @outlook.com, @icloud.com, etc.

Please provide the student's phone number. This information may help us identify the correct student record and contact the student if additional authorization is needed.

Please use format xxx-xxx-xxxx

If the student is under 18 years of age, indicate whether you have completed and submitted an Authorization to Release Information form. This helps us determine whether we can discuss the student's account with you.

Select your preferred contact method. We will use this method if we need additional information or clarification from you regarding this request.

Use format xxx-xxx-xxxx