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Overview
When launching a training or course in Maestro Learn, your web browser may block the new window from opening. This can prevent the training from launching or display an error message.
This article explains how to allow pop-ups for northwoodtech.csod.com in Google Chrome or Microsoft Edge so training and courses can launch properly.
Key Information
- Maestro Learn may open training or course content in a new browser window.
- Your browser may block the new window as a pop-up.
- To launch training successfully, allow pop-ups for northwoodtech.csod.com.
- After changing your browser settings, exit Maestro Learn and sign back in before trying to launch the training again
⚠️ Important: Allow pop-ups for northwoodtech.csod.com only. This allows Maestro Learn training and course windows to open in your browser.
Prerequisites
Before you begin, ensure you have:
- Access to Maestro Learn
- A course or training that is not launching
- Access to the web browser you normally use to access Maestro Learn
Instructions
Allow Pop-ups
Google Chrome
- Open Google Chrome.
- Click the three vertical dots in the top-right corner.
- Select Settings.
- Navigate to Privacy and Security > Site Settings > Pop-ups and redirects.
- Under Allowed to send pop-ups and use redirects, click Add.
- Enter northwoodtech.csod.com.
- Click Add.
Microsoft Edge
- Open Microsoft Edge.
- Click the three horizontal dots in the top-right corner.
- Select Settings.
- Navigate to Cookies and Site Permissions > Pop-ups and redirects.
- Under Allow, click Add.
- Enter northwoodtech.csod.com.
- Click Add.
Mozilla Firefox
- Open Mozilla Firefox.
- Click the three horizontal lines in the top-right corner.
- Select Settings.
- Click Privacy & Security > Site Settings.
- Under Content, locate Pop-ups and redirects.
- Click Add next to Allowed to send pop-ups and use redirects.
- Enter https://northwoodtech.csod.com.
- Click Add.
Verify Pop-up Settings
After allowing pop-ups:
- Exit Maestro Learn.
- Sign back in to Maestro Learn.
- Open the training or course again.
- Click Launch.
- Verify that the training opens in a new window.
💡 Tip: If the training still does not open after allowing pop-ups, completely close your browser, reopen it, sign in to Maestro Learn again, and try launching the training.
Troubleshooting
The training still does not launch after allowing pop-ups
Try the following:
- Verify that northwoodtech.csod.com was added to your browser's allowed pop-up sites.
- Exit Maestro Learn and sign in again.
- Close and reopen your browser.
- Try launching the training again.
I still receive the pop-up error message
Try the following:
- Verify that you added northwoodtech.csod.com to the correct browser settings.
- Confirm that you are using the browser where you changed the pop-up settings.
- Close and reopen the browser.
- Sign in to Maestro Learn again and try launching the training.
Need Additional Assistance?
If you're unable to launch your Maestro Learn training after following the steps and troubleshooting guidance above, submit a Service Desk ticket.
Include the name of the training or course, the browser you are using, any error messages, and screenshots, if available, so the Service Desk can assist you as quickly as possible.