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Overview
The Northwood Tech Client Portal is your central location for getting help, requesting services, and finding information.
From the Client Portal, you can:
- Browse the Service Catalog to find services and submit requests.
- Search the Knowledge Base for answers, instructions, and troubleshooting information.
- View information about available services and support resources.
This article provides an introduction to the Client Portal and explains how to use the Service Catalog and Knowledge Base.
Key Information
- Use the Service Catalog when you need to request a service or report an issue.
- Search the Knowledge Base when you're looking for instructions or an answer to a common question.
- You may be able to resolve an issue without submitting a request by using an available Knowledge Base article.
💡 Tip: Use the Client Portal to find the right service, submit requests, track your requests, and access helpful information from one central location.
Client Portal Overview
The Client Portal provides access to Northwood Tech services, support resources, and helpful information.
Use the Client Portal to:
- Find a service.
- Submit a request or report an issue.
- Search for answers in the Knowledge Base.
- Access information about available services.
💡 Tip: The Client Portal is your starting point for getting help from Northwood Tech. Use the Service Catalog to submit a request or report an issue, or search the Knowledge Base for answers and helpful instructions.
Video Tutorial
Prefer to watch instead? The video below provides an overview of the Northwood Tech Client Portal, including its purpose, features, and navigation.
Using the Service Catalog
The Service Catalog helps you find the appropriate Northwood Tech service and submit a request.
Services are organized into categories to make it easier to find what you need.
Use the Service Catalog when you need to:
- Request a service.
- Report an issue.
- Ask a question.
- Get help from a specific department or service area.
⭐ Best Practice: Choose the service that most closely matches your request. Providing the correct service helps ensure your request is routed to the appropriate team.
Video Tutorial
Prefer to watch instead? The video below demonstrates how to navigate the Service Catalog and submit a request.
Using the Knowledge Base
The Knowledge Base contains helpful articles with instructions, troubleshooting steps, and information about Northwood Tech services.
Search the Knowledge Base when you need help with:
- Common technology issues.
- Instructions for using Northwood Tech applications.
- Account and password questions.
- Step-by-step procedures.
- Information about Northwood Tech services.
💡 Tip: Try searching the Knowledge Base using a few words that describe what you need help with. You may find an article that answers your question without needing to submit a request.
Video Tutorial
Prefer to watch instead? The video below provides an overview of the Knowledge Base and its basic features.