Perceptive Content: Resolve the "prependAttrValue" JavaScript Error

Overview

The "custom javascript error prependAttrValue" error may occur when using Perceptive Content with Anthology or PeopleSoft. This issue is commonly caused by cached browser data or browser extensions interfering with the application.

This article explains how to clear your browser cache and test Perceptive Content in a Google Chrome Incognito window.

Key Information

  • This solution is intended for Northwood Tech employees using Perceptive Content.
  • You must use Google Chrome to complete these troubleshooting steps.
  • If you're working remotely, you must be connected to the Northwood Tech VPN before accessing Perceptive Content.
💡 Tip: Testing the issue in an Incognito window helps determine whether cached browser data or browser extensions are causing the error.

Prerequisites

Before you begin, you'll need:

  • A Northwood Tech employee account
  • Google Chrome
  • Access to Perceptive Content
  • A connection to the Northwood Tech VPN if working remotely

Instructions

Clear Your Browser Cache

  1. Open Google Chrome.
  2. Press Ctrl + Shift + Delete.
  3. From the Time Range drop-down menu, select All Time.
  4. Click Delete Data.
📝 Note: For more detailed instructions, see the related article Web Browser: Clear Your Browser Cache.

Test in an Incognito Window

  1. Copy the URL for your Anthology or PeopleSoft page.
  2. Open a new Google Chrome Incognito window.
  3. Paste the copied URL into the address bar.
  4. Press Enter.
  5. Attempt your Perceptive Content printing or linking process again.
📝 Note: If you're unfamiliar with Incognito mode, see the related article Web Browser: Open an Incognito or Private Browsing Window.

Troubleshooting

I'm still receiving the "prependAttrValue" error

Try the following:

  • Verify that you're using Google Chrome.
  • Confirm that you're connected to the Northwood Tech VPN if working remotely.
  • Restart Google Chrome and try again.
  • Restart your computer and repeat the steps in this article.

The issue only occurs in my normal browser window

Try the following:

  • Clear your browser cache again.
  • Disable browser extensions, if applicable.
  • Continue using the Incognito window until the issue has been resolved.

I'm still unable to use Perceptive Content

Try the following:

  • Verify that you can access Anthology or PeopleSoft.
  • Submit an IT Service Desk ticket and include:
    • The exact error message.
    • A screenshot of the error, if possible.
    • The steps you were performing when the error occurred.

Need Additional Assistance?

If the troubleshooting steps in this article do not resolve the issue, submit an IT Service Desk ticket for further assistance.

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