Microsoft 365: Install and Sign In on a Mobile Device

Overview

Eligible Northwood Tech students and employees can install Microsoft 365 apps on an iPhone, iPad, or Android device to access applications such as Word, Excel, and PowerPoint using their Northwood Tech account.

This article explains how to install the Microsoft 365 Apps, sign in with your Northwood Tech account, and complete the required registration and notification settings.

Key Information

• Microsoft 365 is available to current students taking at least 3 credits and full-time employees.
• Microsoft Authenticator is required to complete activation if multi-factor authentication (MFA) is required.
• Signing in to one Microsoft 365 app provides access to the other Microsoft 365 apps included with your account.
• Microsoft 365 apps require a supported version of iOS, iPadOS, or Android.
• You can install Microsoft 365 apps through the Apple App Store or Google Play Store.

Prerequisites

Before you begin, ensure you have:

• A current student status or full-time employee status.
• Your Northwood Tech email address and MyCampus password.
• Multi-factor authentication (MFA) set up and accessible.
• An iPhone, iPad, or Android device with internet access.
• Access to the Apple App Store or Google Play Store.
• A supported version of iOS, iPadOS, or Android.
• Microsoft Authenticator installed on your device.

Instructions

iPhone or iPad

1. Open the Apple App Store.
2. Search for Microsoft 365.
3. Tap Get or Install.
4. Open the Microsoft 365 app.

Android

1. Open the Google Play Store.
2. Search for Microsoft 365.
3. Tap Install.
4. Open the Microsoft 365 app.

Sign In to Microsoft 365

1. Open the Microsoft 365 app you want to use.
2. Tap Existing Microsoft 365 Users? Sign In.
   
    
3. Enter your Northwood Tech Email address.
   • Student Email Example: jstudent1234@northwoodtech.edu 
   • Employee Email Example: joe.employee@northwoodtech.edu
4. Tap Next.
   
    
5. Enter your MyCampus password.
6. Tap Sign in.
   
    
7. If prompted, tap Register.
   
    
8. Enable Notifications. 
   • Tap Turn On to enable notifications.
   • Tap Not Now if you do not want to enable them.
   
    
9. Tap OK.
   
    
10. Close and Reopen the app.

You can now use the Microsoft 365 apps with your Northwood Tech account. Signing in to one Microsoft 365 app grants access to the other apps included with your account.

Troubleshooting

I can't install Microsoft 365

Try the following:

• Verify your device has an active internet connection.
• Confirm you are signed in to the appropriate app store.
  • iPhone or iPad: Apple App Store
  • Android: Google Play Store
• Verify your device is running a supported version of its operating system.
• Confirm you meet the Northwood Tech Microsoft 365 eligibility requirements.
• Restart your device and try installing the app again.

I can't sign in to Microsoft 365

Try the following:

• Verify you're using your Northwood Tech email address.
  • Student Email Example: jstudent1234@northwoodtech.edu
  • Employee Email Example: joe.employee@northwoodtech.edu
• Confirm you're entering your current MyCampus password.
• Verify you have access to your MFA verification method.
• If you've recently changed your password, wait a few minutes and try signing in again.
• Close and reopen the app.
• Restart your device and try again.

I'm not receiving the MFA prompt

Try the following:

• Verify Microsoft Authenticator is installed and configured on your device.
• Confirm your device is connected to Wi-Fi or cellular data.
• Open Microsoft Authenticator to check for a pending approval request.
• Verify notifications are enabled for Microsoft Authenticator.
• Close and reopen Microsoft Authenticator.
• Try signing in to Microsoft 365 again.

Microsoft 365 is not working correctly

Try the following:

• Verify your device is running a supported version of its operating system.
• Install any available operating system updates.
• Close and reopen the Microsoft 365 app.
• Restart your device.
• Verify you're signed in with your Northwood Tech account.
• Verify you have an active internet connection.

The Microsoft 365 app is frozen or keeps crashing

Try the following:

• Close and reopen the Microsoft 365 app.
• Restart your device.
• Verify the Microsoft 365 app is up to date in your device's app store.
• Verify your device has available storage space.
• Install any available operating system updates.
• If the issue continues, uninstall and reinstall the Microsoft 365 app.

I don't have access to the full Microsoft 365 apps

If you do not meet the eligibility requirements for Microsoft 365, you can use the online versions of Microsoft 365 applications or check out a Northwood Tech laptop to access the full desktop applications.

See Microsoft 365: Access Online Apps for instructions on accessing Microsoft 365 through a web browser.

Need Additional Assistance?

If you're unable to install or sign in to Microsoft 365 after following the steps and troubleshooting guidance above, submit an IT Service Desk ticket.

Include any error messages or screenshots, if available, so the Service Desk can assist you as quickly as possible.